Privacy Policy

What Personal Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we may collect include:

• Your name, email address, and phone number, submitted through our enquiry form
• Information about the person whose memoir or biography you wish to commission, where you provide this voluntarily
• Correspondence between you and Biography Bound, including emails and messages
• Personal stories, memories, photographs, and other biographical content shared as part of a memoir or biography project
• Technical data such as your IP address and browser type, collected automatically when you visit our website

We do not collect sensitive information such as health data, financial account details, or government identifiers unless it is directly relevant to a memoir project and you have explicitly provided it.

Why We Collect Your Information

We collect personal information for the following purposes:

• To respond to your service enquiries and discuss your memoir or biography project
• To deliver our memoir, biography, and legacy writing services
• To communicate with you throughout the writing process
• To improve the quality of our website and services
• To comply with our legal obligations

We will not use your personal information for any purpose other than those listed above without your consent.

How We Collect Your Information

We collect information in the following ways:

• Enquiry form: When you submit an enquiry through our website, your details are collected and processed by Web3Forms, a third-party form handling service. Web3Forms transmits your enquiry to our email inbox. Their privacy policy is available at web3forms.com/privacy.
• Direct communication: When you contact us by email or phone
• During the memoir process: Through guided interview sessions, correspondence, and materials you share with us
• Website analytics: Our website may collect technical data automatically through cookies and server logs

Cookies and Website Data

Our website uses cookies — small text files stored on your device — to help the site function correctly. The cookies used on this website include:

• Google Fonts: We use Google Fonts to display our chosen typography. Google may set cookies or collect data as part of this service. Their privacy policy is available at policies.google.com/privacy.
• WordPress functional cookies: If you access any password-protected areas of our site, WordPress will set temporary cookies to manage your session. These contain no personal data.

We do not currently use advertising cookies, tracking pixels, or third-party analytics tools that collect personally identifiable information. If this changes, we will update this policy accordingly.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of some parts of our website.

How We Store and Protect Your Information

Enquiry form submissions are transmitted securely via Web3Forms and stored in our email inbox, which is protected by password and two-factor authentication where available.

Memoir project files, interview recordings, and correspondence are stored securely on password-protected devices and cloud storage services. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

Our website is served over HTTPS, meaning all data transmitted between your browser and our site is encrypted.

Who We Share Your Information With

Biography Bound does not sell, rent, or trade your personal information to third parties. We may share limited information with the following service providers solely for the purposes of delivering our services:

• Web3Forms — processes enquiry form submissions
• Hostinger — hosts our website and may process technical data in connection with website operation
• Google — provides font services used on our website
• Printing and binding services — if you commission a printed memoir, your manuscript will be provided to a professional printing service. We will discuss this with you before proceeding.

All third-party service providers are required to handle your information in accordance with applicable privacy laws. We do not authorise them to use your data for their own purposes.

How Long We Retain Your Information

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Enquiry form submissions are retained in our email inbox for a reasonable period to allow follow-up and correspondence
• Memoir project files, recordings, and correspondence are retained for the duration of the project and for a reasonable period afterward in case of queries or future additions
• If you request that we delete your information, we will do so promptly, subject to any legal obligations to retain certain records

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct any personal information that is inaccurate, out of date, or incomplete
• Request that we delete personal information we hold about you, subject to legal obligations
• Withdraw your consent to the use of your personal information at any time
• Make a complaint if you believe we have handled your information in breach of the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe and at no charge.

How to Make a Complaint

If you believe your privacy has been breached, please contact us in the first instance at admin@biographybound.com.au. We take all privacy complaints seriously and will investigate and respond within 30 days.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Memoir projects may sometimes involve biographical content about family members including children, shared by adults with full authority to do so. Such content is handled with the same confidentiality as all other memoir material.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to get in touch.